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Frequently Asked Questions

Ordering & Payment

I'm in love with an item, but it's out of stock on the site. What should I do and how often do you restock?

What payment methods do you accept?

I placed an order, but never received a confirmation email.

How do I change or cancel my order?

How long after I place my order will it ship?

Shipping

Is the shipping free ?

How long does shipping take?

How do I know my package has shipped and is on its way?

I received a damaged Item, what do I do?

Tracking My Order

How do I check on the status of my order?

My tracking info shows my package was delivered, but I never received it.

About La Bottega Milano ?

What is La Bottega Milano ?

What type of goods you provide ?

Your products are made in italy ?

A specific question not listed above ?

I would like to contact your Customer service.