CONCERNING YOUR ORDER:
Please accept 2-3 days to process your order.
- You can check your order status at any time in the "Tracking" section in the header of our website (If STANDARD Shipping).
- If EXPRESS Shipping, It will take 5-7 business days after the shipment. (You can send us a message to get the Express Shipping Tracking Number) 😄
Please understand potential delays due to the Covid-19 crisis that is beyond our control.
• If there is a problem, send an email to our customer service representatives at Info@labottegamilano.com and please expect a response within a day.
• If more than 45 days have passed without arriving please email us at Info@labottegamilano.com to review the status of your order. Refunds will be fastly handled through email if necessary.
Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Tariffs and Taxes (if applicable)
In case your country has put tariffs or taxes on importation that will subject any of your order based on weight or price, our intervention won't be applicable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@labottegamilano.com.
La Bottega Milano